Below is the table of delivery charges applicable for the country.
| Country | Delivery Charges |
| United Arab Emirates | Cart Value AED 250 or above, No delivery charge. Cart Value below AED 250, Delivery Charge of AED20. |
For orders received from remote locations (in UAE), there will be additional delivery charges subject to the location of delivery. Customers may contact our sales representatives to get more information about such additional charges.
Delivery & Shipping Lead Time
| Country | Express Delivery | Standard Delivery |
| United Arab Emirates | 2-3 Business Days | 3-4 Business Days |
Under abnormal circumstances, the lead time may fluctuate depending on various irrepressible factors, generally being,
- Unusual surge in orders, generally during a sale promotion period.
- Unexpected Delays at Border Clearance May Slightly Affect the Delivery Lead Times Up to 7 Working Days for International Shipments.
INSTALLATION POLICY
We offer free installation of equipment for orders received from UAEInstallation will be carried out by our technicians at your premises. This service is generally applicable for fitness & sports equipment only. Installation service will not be covered for below items
- Brackets
- Pull up Bars
- Hooks for punching bags
- Basketball Hoop
Items that require drilling will be inspected by our technicians and carried out as per their advice only. However, this service is presently available in the United Arab Emirates region only.
Return & Refund Policy
For United Arab Emirates
You can initiate a return & refund request within 14 days from the delivery of the product, provided the product is still in its original packing. After examining the condition of the returned product, refund will be initiated within 2-5 working days.
Note : The return and refund policy is not applicable to the manufacturing and pre-ordered items.
General
In case of equipment that requires installation, once the product is delivered and installed at the customer premises, the return request cannot be processed. However, at the time of installation, if any manufacturing defect is detected, the faulty part will be restored free of cost or the machine will be replaced completely as a final resolve. After examining the condition of the returned product, refund will be initiated within 2-5 working days.
For shoes & apparels – Returns will be accepted only if:
- The product is unused, in original unsealed packaging and includes all tags
- The return request is placed within 3 days of purchase.
For hygiene purposes, the following items cannot be returned: wearable technology, nutrition products, swimwear, earplugs, goggles, swimming paddles/fins, sports bras, panties, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Also, products that come in sealed packaging cannot be returned.
